- Make the subject relevant, don’t reply to a lunch invite mail with critical business info - one topic per thread
- Keep it short and to the point - long emails should be in a document of some sort
- Don’t hide the actions in the middle - use @ to make them explicit and make them clearly visible
- To: means you need me to read it and/or do something. CC: means you don’t need me to do anything, and I can read it when it suits me. Don’t use CC: if you need people to do things
- Don’t email angry! If an exchange is getting heated then talk in real time. Ideally in person, if not on video and as a last resort on the phone. Don’t respond with emotion.
- Don’t write anything that you wouldn’t want someone to read. You don’t know where threads will be forwarded to.
- Following on from 6 - be smart about forwarding emails. Check what is further down the thread
- what else could we do to make our email use more efficient?
- Check who you are replying to, Reply all could send your message to a much wider audience than you intended.
- Review your email content before pressing the send button. very simple but useful
LastMod 2022-06-06 (f027512d)