General Idea
- The fundamental reason why other people wants to listen to you, and follow you is not because you know more than him/her, it’s because you care him/her. The more you care about your audience, the easier they can follow you.
- Keep telling the facts and figures won’t help you to influent other people. Instead, try to ask questions to your audience and keep them involved into the conversation is a better approach.
There is a general framework around Influence without Authority
- Listen
- Empathy
- Curiosity
Listen
- Listen for Appreciation
- Listen for Comprehension
- Listen for Empathy
- Listen for Evaluation
Empathy
- Understanding your situation
- Feel and cognite your situation
Action:
- Listen
- Ask
- Less Tell